0207 430 1800

14 Fulwood Place, Cromwell Place, Holborn, London WC1V 6HZ

Frequently Asked Questions

 

Is the equipment I hire from you, insured?

Only if you have requested and paid an additional 10% for UK insurance

 

 

Is there an ‘excess’ on Dvcamerahire insurance policy?

Yes.  £250 on most of the camera kit.  If the equipment has a lower value, then the excess is lower.

 

When do I pay?

You must pay for the equipment upon COLLECTION from our premises

 

 

What proof of identification do I need to produce?

A Drivers license and Passport  -  TWO  other forms of ID (utility bill, phone bill etc.) and NI number

 

 

When can I collect the equipment?

IF it is available - you can collect it the night before from 5.30pm onwards

 

 

When can I deliver the equipment back to you?

No later than 9.30am the next day - if it is after this time, you may be charged an extra day

 

Can I ‘hold or pencil’ equipment?

Yes. We will simply place your booking on as a provisional booking until you call us or we call you